2016 Apex silver/orange won't connect WiFi

rjjr1963 · 01/16/2017, 11:22 PM

It's the new 2016 Apex. I was incorrect about the Gold.

I plug in the Apex and the light is blue.
I click on "http://apex.local". and get a "Communication Error" message.
Apex Setup XXXXX does show up on my "available WiFi connections" on my pc.

If I log into Apex Setup XXXXX connection when I click on "http://apex.local" I get the screen that tells me to select a network to connect to and enter my password. When I select my home network to connect to it tries for about two minutes to connect at which point I get a "password or communication error message".

Been messing with it for hours and it's such a simple thing. I've tried looking everywhere for a manual but can't find one. Everything is for the older Apex units.

kurt_n · 01/16/2017, 11:36 PM

See link to documentation in your other post.

rjjr1963 · 01/17/2017, 12:10 AM

Problem solved. Maybe this will help someone else.

Strange............

After getting another "password or communication error" message I opened a new browser and went to http://apex and was taken to the login page. Logged in with "admin" and "1234" with no problem. Got a coin and connected to fusion immediately.

I guess the "error" message was in error. lol

jubjub47 · 01/18/2017, 11:16 AM

I've run into this problem a few times doing customer installs. The first time it happened I was baffled and took forever to find a solution. Now I know when it does this to just log in like you said. Seems what happens is that it doesn't refresh the page for the fusion login to associate the unit to your account even though the system is connected to the internet.

ColoReefer970 · 01/19/2017, 12:49 AM

I had this too...just used the firmware updater to grab the IP and everything was actually working

01/16/2017, 11:22 PM	#1
rjjr1963 Registered Member Join Date: Dec 2015 Location: Nebraska/Missouri Posts: 770	2016 Apex silver/orange won't connect WiFi It's the new 2016 Apex. I was incorrect about the Gold. I plug in the Apex and the light is blue. I click on "http://apex.local". and get a "Communication Error" message. Apex Setup XXXXX does show up on my "available WiFi connections" on my pc. If I log into Apex Setup XXXXX connection when I click on "http://apex.local" I get the screen that tells me to select a network to connect to and enter my password. When I select my home network to connect to it tries for about two minutes to connect at which point I get a "password or communication error message". Been messing with it for hours and it's such a simple thing. I've tried looking everywhere for a manual but can't find one. Everything is for the older Apex units. __________________ 72x24x16 115 gallon under construction Current Tank Info: 40 gallon reef

01/17/2017, 12:10 AM	#3
rjjr1963 Registered Member Join Date: Dec 2015 Location: Nebraska/Missouri Posts: 770	Problem solved. Maybe this will help someone else. Strange............ After getting another "password or communication error" message I opened a new browser and went to http://apex and was taken to the login page. Logged in with "admin" and "1234" with no problem. Got a coin and connected to fusion immediately. I guess the "error" message was in error. lol __________________ 72x24x16 115 gallon under construction Current Tank Info: 40 gallon reef

01/16/2017, 11:36 PM	#2
kurt_n Registered Member Join Date: May 2006 Location: WA Posts: 2,592	See link to documentation in your other post.

01/18/2017, 11:16 AM	#4
jubjub47 Registered Member Join Date: Sep 2004 Posts: 76	I've run into this problem a few times doing customer installs. The first time it happened I was baffled and took forever to find a solution. Now I know when it does this to just log in like you said. Seems what happens is that it doesn't refresh the page for the fusion login to associate the unit to your account even though the system is connected to the internet.

01/19/2017, 12:49 AM	#5
ColoReefer970 Registered Member Join Date: Jun 2016 Location: Earth Posts: 88	I had this too...just used the firmware updater to grab the IP and everything was actually working