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Old 03/04/2017, 09:59 AM   #1
rudyr03
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Join Date: May 2007
Location: miami
Posts: 433
Damaged zeovit reactor

I opened my packaging this morning to set up and switch to a zeovit system.. I noticed it was damaged in 2 places instantly and upon further inspection a 3rd place.. this is a huge inconvenience to me and my livestock.. As I now have to wait to resolve this issue at the expense of my livestock.. not to mention this is not a cheap item..
1. Looks like the inlet tube glue didn't hold
2. The top piece where you clean the system out snapped
3. Inner chambers glue didn't hold on the base.
I wouldn't expect this from a 400 dollar system.


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Old 03/06/2017, 06:58 AM   #2
rudyr03
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I've sent a couple of emails. But it was the weekend hopefully I can get this issue resolved today.


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Old 03/06/2017, 11:09 AM   #3
Randy_BRS
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Posts: 175
Hey Rudyr03,

First of all, I'm very sorry you had to open your package and find that damaged product! I know how frustrating it can be to have new gear before the weekend and find out that you cannot use it. I'm very sorry that happened to you!

I searched for your email in our CS inbox, but couldn't find it. Could you please PM me your order number or email address so I can start working on this right away?

Thanks for you patience!

-Randy


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Old 03/06/2017, 11:11 AM   #4
rudyr03
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I called you guys this morning and it's been taken care of.. thanks for your response .. new one is being shipped out


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Old 03/06/2017, 11:16 AM   #5
Randy_BRS
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Quote:
Originally Posted by rudyr03 View Post
I called you guys this morning and it's been taken care of.. thanks for your response .. new one is being shipped out


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Perfect! Glad to help.

Enjoy your new gear and let us know if you encounter any issues or questions along the way!


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