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Old 11/09/2017, 05:24 PM   #1
serbusfish
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Ecosmart Live stuck in offline mode

I set up 3x XR15 Pro's yesterday (without reeflink) and programmed them via my laptops web browser. Everything is programmed fine, but today I tried to edit my settings and for some reason Ecosmart live says i'm in offline mode. USB is connected to one of the lights, the connection software has a tick next to both 'radion connected' and 'connected to ecosmart live'. I tried restarting my laptop as well but no luck. I tried Firefox and Chrome browsers but I still get the offline mode message.


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Old 11/14/2017, 12:08 PM   #2
Alex Y EcoTech
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serbus,

I would recommend trying a different USB cable in your situation. That said, contacting us directly for more advanced troubleshooting would be a good option if you continue to have issues.


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