Diver's Den Plz Stop it

MimicTang · 11/03/2006, 01:09 PM

Please stopping using pictures of species you don't have for the catagories. You don't have a CBS pair but yet you use a picture of a pair. Then I go there to look and I'm disappointed you don't have it. Please use pictures of items you have for sale. I know your probably doing it to get me to look, but it's becoming deceptive and annoying.

dfs/la2 · 11/03/2006, 01:42 PM

MimicTang

Thank you for your post. The pictures we use for thumbnail photos are maintained regularly and are taken of specimens offered in that category. It is important to understand as items are sold, they are removed from the site. The thumbnail photos can represent items that are either not activated yet or are already purchased. Specimen photos change as we update the Divers Den section of our site.

Pat S.

Technical Support
Drs. Foster & Smith

lhoy · 11/03/2006, 02:22 PM

I will say, I bought a fish from Diver's Den and it was exactly like the photo. If you check it regularly (at least once a day - yes I'm addicted) you will see the photos change often as specimen's are bought and come in.

Lee

MimicTang · 11/03/2006, 02:35 PM

Ok cause EVERYTIME I check it that item is never there and I check often too. Stop buying everything Ihoy!!! =)

MimicTang · 11/03/2006, 02:37 PM

my bad there there now, guess I'm to fast too.

aquaticvet1 · 11/03/2006, 04:16 PM

Thank you everyone for your support and understanding. In a week or so Kevin Kohen will announce and detail a $500,000.00 addition to our Wisconsin Coral and Fish facility. This expansion will more than double our selection of acclimated fish and coral--- all directly from Kevin and Steve's care. I will leave the rest of the details for Kevin to announce.
I promise that the 2007 Coral Conference and Frag Swap will be like none other.
I would like to personally thank all of my customers for making this possible. You guys are the best.

Race Foster, D.V.M. Liveaquaria.com DrsFosterSmith.com

lhoy · 11/03/2006, 08:45 PM

It is amazing how fast some stuff gets bought from the Diver's Den. Have to be quick on some stuff.

Lee

snorvich · 11/05/2006, 04:13 AM

Agreed. I wish you guys would implement an email notification when something changes. I know I would subscribe.

dfs/la2 · 11/05/2006, 09:11 AM

Snorvich,

Thank you for your suggestions and feedback. We are continually looking for ways to improve our website and we do encourage recommendations from our customers. We do up date our website as frequently as possible. We apologize for any inconvenience.

If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-334-3699 or via email at [email protected] and we will be happy to answer any question(s) you may have.

Sincerely,
Stacie R.

Technical Support
Drs. Foster & Smith

MimicTang · 11/05/2006, 07:48 PM

but we dont know when the update is complete.

dfs/la2 · 11/05/2006, 08:20 PM

Dear MimicTang,

Thank you for your post. We apologize, however, our daily website updates vary in time. Therefore, we recommend you continually check our site at your convenience.

If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-334-3699 or via email at [email protected] and we will be happy to answer any question(s) you may have.

Sincerely,
Gwen S.

Technical Support
Drs. Foster & Smith

aquaticvet1 · 11/05/2006, 09:06 PM

The Diver's Den items are updated as acclimated inventory becomes available. The process is therefore ongoing and never completed. The fish and corals sold on the Diver's Den are generally the more rare and one of a kind specimens. These fish and corals oftentimes are not listed by the distributors or wholesalers on their stock status brochures and are purchased for a premium price when Kevin can find them. He is in California as we speak to meet with several vendors to secure a quality supply.

The days are over when we are merely a drop shipper. In fact the majority of the more rare specimens are now housed in our Wisconsin facility and are cared for by Kevin and Steve before being offered to the aquarist. This model allows us to buy the best quality livestock from a whole host of vendors. Once purchased we will acclimate and evaluate specimens prior to offering them for sale. We will offer a premium price to any vendor for their top quality fish and corals. If any vendors read this and have the rare and unusual, please contact Kevin for a COD transaction. He may pay top dollar and then some for your best fish and coral.
In any event, I apologize for the seemingly revolving inventory on the Diver's Den. We are listening to and exploring all options to better offer these rare fish and corals . Kevin is hard at work to find a continued supply without sacrificing quality.
Kevin, Steve and I greatly enjoy this hobby and appreciate all of your input. Please rest assured that we are listening.

Thank you -------- Dr. Race Foster Liveaquaria.com DrsFosterSmith.com

MimicTang · 11/05/2006, 10:07 PM

think we can end this thread as the automated responses mean our ideas arent being heard.

aquaticvet1 · 11/06/2006, 05:48 AM

Automated? I answered on a Sunday evening at 10:06 from my home.

Please attend the 2007 Conference at DrsFosterSmith.com in Rhinelander , Wisconsin and personally tour of the entire facility.
That way you can see things first hand.

Now we can end the thread.

Thank you ------- Race Foster, D.V.M.

fishben · 11/08/2006, 04:05 PM

When will the new facility be announced?

aquaticvet1 · 11/08/2006, 04:47 PM

Kevin Kohen will detail the new Wisconsin facility over the next few months. We plan to have it completed prior to the June, 2007 Fish and Coral Conference.
We have just completed phase two which is the expansion of our marine fish holding facility--- in Rhinelander, Wisconsin.
Phase three is just beginning and will more than double our coral capacity ( to around 100,000 frags ) and double again our fish capacity which will be hundreds and hundreds of rare fish.
Our whole plan is several fold. We want to have an increased holding capacity for fish and corals so as to broaden our selection and have space for a lengthy acclimation,--- prior to sale. We will still do some dropshipping but mainly of the more common and easily cared for species. Fragged corals are and will be grown for months prior to offering them for sale. We do not agree with the chop shop mentality of fragging corals and selling them immediately. Similarly, the turning and burning of unacclimated fish is a bad practice that should be discouraged. The solution is for facilities such as ours to have adequate space for a long acclimation period. Our practices will be open for public scrutiny at the 2007 Conference. There will be no secrets. We expect over 600 attendees.
Lastly, the increased capacity allows us to purchase the cream of the crop fish and corals from a multitude of vendors, therefore allowing increased diversity and supply. Kevin has developed a large network of livestock suppliers of which we purchase only the legal and top quality fish and coral. He will pay any quality vendor a premium for such fish and corals and we need the housing capacity for these rare gems.
Kind of a long winded answer but as you can see, we are proud of our Wisconsin facility. Kevin Kohen will detail more in upcoming newsletters.

Thank you, Race Foster Liveaquaria.com

lhoy · 11/09/2006, 04:45 PM

I think that Liveaquaria has gone above and beyond with the Diver's Den as it is. How many other online vendors update as frequently? Why do we need an automated email notification? If the picture is gone, the fish/coral is gone? If it is there, you can buy it. Check it frequently if you are interested. I love to just look and peruse the pictures.

I am amazed that Mr. Foster posts here and responds so quickly to us. Don't forget that they sell all kinds of pet supplies in addition to saltwater livestock. I for one am very appreciative that they make special stuff available with pictures. My only dissapointment is a lack of more tanks to buy more!!

Thanks to LiveAquaria from one VERY satisfied customer.

Lee

MimicTang · 11/09/2006, 05:30 PM

What I'm trying to say is when they change the thumbnail for the catagory send out an email like they do for fish notfications

DFS · 11/09/2006, 06:13 PM

MimicTang,
The Divers Den section of the LiveAquaria.com web site is updated every day between the hours of 2:00-5:00 CST Monday through Friday. When the thumbnails change, we start to activate all of the fish, corals, and inverts, one by one, that will be available for purchase that day. We always try and select the most unique and colorful image for the thumbnails, and normally these species sell very quickly on the site.

We strive to provide our customers with the best aquatic life available all backed by our Arrive Alive, Stay AliveÂ®, Risk-Free Guarantee. It is our goal to make every customers shopping experience enjoyable.

Thank you for your suggestion on the email notification alert. We do have plans in the works to have an email notification system in place so that our customers can sign up to be notified when the new species are added to the site.

Happy Reefing,
Kevin Kohen
Director of LiveAquaria
Drs. Foster & Smith

MimicTang · 11/09/2006, 06:42 PM

yeah I think I got my point/idea across.

catdoc · 11/10/2006, 05:09 PM

How do shipping charges accrue if you place an order with an item from the Diver's Den and other items from the regular inventory? Are they shipped from different locations? Is the shipping fee increased if so?

dfs/la2 · 11/10/2006, 06:08 PM

Christy,

Thank you for your post in regards to our shipping costs. We will be happy to explain them to you. Our Live Aquaria and Diver Den items are shipped from separate locations and will generate two invoices and tracking numbers. As a convenience to our customers we have made the conscious decision to charge shipping as if they were coming from the same facilities. When you order fish and/or coral from Diverâ€™s Den and Live Aquaria you will only be charged one shipping charge. Our Live Item shipping charges for an order up to $224.99 is $34.99 and when placing an order for $225.00 and up the shipping cost is $39.99. All of our Live Specimens are shipped One-Day Federal Express with high quality shipping materials. We are always here for you to place an order or answer any questions.

Pat S.
Technical Support
Drs. Foster and Smith

MimicTang · 11/10/2006, 09:33 PM

And they pack it REALLLL good.

synrg · 11/11/2006, 04:00 PM

Text messages for new arrivals would work better than email.

fishgeeks04 · 11/11/2006, 04:53 PM

Synrg,

Thank you for your suggestions and feedback. We are continually looking for ways to improve our website and we do encourage recommendations from our customers. We do have plans in the works to have an email notification system in place so that our customers can sign up to be notified when the new species are added to the site.

Luci Z.
Technical Support
Drs. Foster and Smith

11/03/2006, 01:09 PM	#1
MimicTang Moved On Join Date: Aug 2006 Location: Hartford CT Posts: 1,534	Diver's Den Plz Stop it Please stopping using pictures of species you don't have for the catagories. You don't have a CBS pair but yet you use a picture of a pair. Then I go there to look and I'm disappointed you don't have it. Please use pictures of items you have for sale. I know your probably doing it to get me to look, but it's becoming deceptive and annoying.

11/03/2006, 02:22 PM	#3
lhoy Premium Member Join Date: Jul 2005 Location: Georgetown, TX Posts: 433	I will say, I bought a fish from Diver's Den and it was exactly like the photo. If you check it regularly (at least once a day - yes I'm addicted) you will see the photos change often as specimen's are bought and come in. Lee __________________ I'm not A.D.D., I'm just . . . Hey look, a Squirrel! Current Tank Info: 34 Gallon Current Solana, (2) Tunze Nanostreams 6025, (1) Koralia Nano, Current Outer Orbit 150 Watt X 2 65 Watt PC, Current Prime 1/10th Chiller, Soon to be upgraded Skimmer

11/03/2006, 08:45 PM	#7
lhoy Premium Member Join Date: Jul 2005 Location: Georgetown, TX Posts: 433	It is amazing how fast some stuff gets bought from the Diver's Den. Have to be quick on some stuff. Lee __________________ I'm not A.D.D., I'm just . . . Hey look, a Squirrel! Current Tank Info: 34 Gallon Current Solana, (2) Tunze Nanostreams 6025, (1) Koralia Nano, Current Outer Orbit 150 Watt X 2 65 Watt PC, Current Prime 1/10th Chiller, Soon to be upgraded Skimmer

11/05/2006, 04:13 AM	#8
snorvich Team RC member Join Date: Aug 2005 Location: Flatlander Posts: 26,095 Blog Entries: 27	Agreed. I wish you guys would implement an email notification when something changes. I know I would subscribe. __________________ Warmest regards and best wishes, ~Steve~ It is my policy to not respond to those who ask questions not to learn but to be bellicose. Life is a series of decisions serially executed but collectively judged. "Not using a quarantine tank is like playing Russian roulette. Nobody wins the game, some people just get to play longer than others." - Anthony Calfo

11/08/2006, 04:05 PM	#15
fishben Registered Member Join Date: Apr 2005 Location: Camden NC Posts: 240	When will the new facility be announced? __________________ The education of a man is never completed until he dies. Current Tank Info: 75g FOWLR

11/03/2006, 01:42 PM	#2
dfs/la2 RC Sponsor Join Date: Feb 2006 Posts: 4,434	MimicTang Thank you for your post. The pictures we use for thumbnail photos are maintained regularly and are taken of specimens offered in that category. It is important to understand as items are sold, they are removed from the site. The thumbnail photos can represent items that are either not activated yet or are already purchased. Specimen photos change as we update the Divers Den section of our site. Pat S. Technical Support Drs. Foster & Smith

11/03/2006, 02:35 PM	#4
MimicTang Moved On Join Date: Aug 2006 Location: Hartford CT Posts: 1,534	Ok cause EVERYTIME I check it that item is never there and I check often too. Stop buying everything Ihoy!!! =)

11/03/2006, 02:37 PM	#5
MimicTang Moved On Join Date: Aug 2006 Location: Hartford CT Posts: 1,534	my bad there there now, guess I'm to fast too.

11/03/2006, 04:16 PM	#6
aquaticvet1 RC Sponsor Join Date: Dec 2002 Posts: 276	Thank you everyone for your support and understanding. In a week or so Kevin Kohen will announce and detail a $500,000.00 addition to our Wisconsin Coral and Fish facility. This expansion will more than double our selection of acclimated fish and coral--- all directly from Kevin and Steve's care. I will leave the rest of the details for Kevin to announce. I promise that the 2007 Coral Conference and Frag Swap will be like none other. I would like to personally thank all of my customers for making this possible. You guys are the best. Race Foster, D.V.M. Liveaquaria.com DrsFosterSmith.com

11/05/2006, 09:11 AM	#9
dfs/la2 RC Sponsor Join Date: Feb 2006 Posts: 4,434	Snorvich, Thank you for your suggestions and feedback. We are continually looking for ways to improve our website and we do encourage recommendations from our customers. We do up date our website as frequently as possible. We apologize for any inconvenience. If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-334-3699 or via email at [email protected] and we will be happy to answer any question(s) you may have. Sincerely, Stacie R. Technical Support Drs. Foster & Smith

11/05/2006, 07:48 PM	#10
MimicTang Moved On Join Date: Aug 2006 Location: Hartford CT Posts: 1,534	but we dont know when the update is complete.

11/05/2006, 08:20 PM	#11
dfs/la2 RC Sponsor Join Date: Feb 2006 Posts: 4,434	Dear MimicTang, Thank you for your post. We apologize, however, our daily website updates vary in time. Therefore, we recommend you continually check our site at your convenience. If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-334-3699 or via email at [email protected] and we will be happy to answer any question(s) you may have. Sincerely, Gwen S. Technical Support Drs. Foster & Smith

11/05/2006, 09:06 PM	#12
aquaticvet1 RC Sponsor Join Date: Dec 2002 Posts: 276	The Diver's Den items are updated as acclimated inventory becomes available. The process is therefore ongoing and never completed. The fish and corals sold on the Diver's Den are generally the more rare and one of a kind specimens. These fish and corals oftentimes are not listed by the distributors or wholesalers on their stock status brochures and are purchased for a premium price when Kevin can find them. He is in California as we speak to meet with several vendors to secure a quality supply. The days are over when we are merely a drop shipper. In fact the majority of the more rare specimens are now housed in our Wisconsin facility and are cared for by Kevin and Steve before being offered to the aquarist. This model allows us to buy the best quality livestock from a whole host of vendors. Once purchased we will acclimate and evaluate specimens prior to offering them for sale. We will offer a premium price to any vendor for their top quality fish and corals. If any vendors read this and have the rare and unusual, please contact Kevin for a COD transaction. He may pay top dollar and then some for your best fish and coral. In any event, I apologize for the seemingly revolving inventory on the Diver's Den. We are listening to and exploring all options to better offer these rare fish and corals . Kevin is hard at work to find a continued supply without sacrificing quality. Kevin, Steve and I greatly enjoy this hobby and appreciate all of your input. Please rest assured that we are listening. Thank you -------- Dr. Race Foster Liveaquaria.com DrsFosterSmith.com

11/05/2006, 10:07 PM	#13
MimicTang Moved On Join Date: Aug 2006 Location: Hartford CT Posts: 1,534	think we can end this thread as the automated responses mean our ideas arent being heard.

11/06/2006, 05:48 AM	#14
aquaticvet1 RC Sponsor Join Date: Dec 2002 Posts: 276	Automated? I answered on a Sunday evening at 10:06 from my home. Please attend the 2007 Conference at DrsFosterSmith.com in Rhinelander , Wisconsin and personally tour of the entire facility. That way you can see things first hand. Now we can end the thread. Thank you ------- Race Foster, D.V.M.

11/08/2006, 04:47 PM	#16
aquaticvet1 RC Sponsor Join Date: Dec 2002 Posts: 276	Kevin Kohen will detail the new Wisconsin facility over the next few months. We plan to have it completed prior to the June, 2007 Fish and Coral Conference. We have just completed phase two which is the expansion of our marine fish holding facility--- in Rhinelander, Wisconsin. Phase three is just beginning and will more than double our coral capacity ( to around 100,000 frags ) and double again our fish capacity which will be hundreds and hundreds of rare fish. Our whole plan is several fold. We want to have an increased holding capacity for fish and corals so as to broaden our selection and have space for a lengthy acclimation,--- prior to sale. We will still do some dropshipping but mainly of the more common and easily cared for species. Fragged corals are and will be grown for months prior to offering them for sale. We do not agree with the chop shop mentality of fragging corals and selling them immediately. Similarly, the turning and burning of unacclimated fish is a bad practice that should be discouraged. The solution is for facilities such as ours to have adequate space for a long acclimation period. Our practices will be open for public scrutiny at the 2007 Conference. There will be no secrets. We expect over 600 attendees. Lastly, the increased capacity allows us to purchase the cream of the crop fish and corals from a multitude of vendors, therefore allowing increased diversity and supply. Kevin has developed a large network of livestock suppliers of which we purchase only the legal and top quality fish and coral. He will pay any quality vendor a premium for such fish and corals and we need the housing capacity for these rare gems. Kind of a long winded answer but as you can see, we are proud of our Wisconsin facility. Kevin Kohen will detail more in upcoming newsletters. Thank you, Race Foster Liveaquaria.com Last edited by aquaticvet1; 11/08/2006 at 05:10 PM.

11/09/2006, 04:45 PM	#17
lhoy Premium Member Join Date: Jul 2005 Location: Georgetown, TX Posts: 433	I think that Liveaquaria has gone above and beyond with the Diver's Den as it is. How many other online vendors update as frequently? Why do we need an automated email notification? If the picture is gone, the fish/coral is gone? If it is there, you can buy it. Check it frequently if you are interested. I love to just look and peruse the pictures. I am amazed that Mr. Foster posts here and responds so quickly to us. Don't forget that they sell all kinds of pet supplies in addition to saltwater livestock. I for one am very appreciative that they make special stuff available with pictures. My only dissapointment is a lack of more tanks to buy more!! Thanks to LiveAquaria from one VERY satisfied customer. Lee __________________ I'm not A.D.D., I'm just . . . Hey look, a Squirrel! Current Tank Info: 34 Gallon Current Solana, (2) Tunze Nanostreams 6025, (1) Koralia Nano, Current Outer Orbit 150 Watt X 2 65 Watt PC, Current Prime 1/10th Chiller, Soon to be upgraded Skimmer

11/09/2006, 05:30 PM	#18
MimicTang Moved On Join Date: Aug 2006 Location: Hartford CT Posts: 1,534	What I'm trying to say is when they change the thumbnail for the catagory send out an email like they do for fish notfications

11/09/2006, 06:13 PM	#19
DFS RC Sponsor Join Date: Jan 2002 Location: Rhinelander, WI Posts: 560	MimicTang, The Divers Den section of the LiveAquaria.com web site is updated every day between the hours of 2:00-5:00 CST Monday through Friday. When the thumbnails change, we start to activate all of the fish, corals, and inverts, one by one, that will be available for purchase that day. We always try and select the most unique and colorful image for the thumbnails, and normally these species sell very quickly on the site. We strive to provide our customers with the best aquatic life available all backed by our Arrive Alive, Stay AliveÂ®, Risk-Free Guarantee. It is our goal to make every customers shopping experience enjoyable. Thank you for your suggestion on the email notification alert. We do have plans in the works to have an email notification system in place so that our customers can sign up to be notified when the new species are added to the site. Happy Reefing, Kevin Kohen Director of LiveAquaria Drs. Foster & Smith

11/09/2006, 06:42 PM	#20
MimicTang Moved On Join Date: Aug 2006 Location: Hartford CT Posts: 1,534	yeah I think I got my point/idea across.

11/10/2006, 05:09 PM	#21
catdoc Premium Member Join Date: Nov 2003 Location: Bloomington, IN Posts: 1,452	How do shipping charges accrue if you place an order with an item from the Diver's Den and other items from the regular inventory? Are they shipped from different locations? Is the shipping fee increased if so? __________________ Christy Animals are such agreeable friends - they ask no questions, they pass no criticisms. -George Eliot Current Tank Info: 55 gallon w/spawning onyx percs, bangaii pair & pink spotted goby w/ gbta, softies

11/10/2006, 06:08 PM	#22
dfs/la2 RC Sponsor Join Date: Feb 2006 Posts: 4,434	Christy, Thank you for your post in regards to our shipping costs. We will be happy to explain them to you. Our Live Aquaria and Diver Den items are shipped from separate locations and will generate two invoices and tracking numbers. As a convenience to our customers we have made the conscious decision to charge shipping as if they were coming from the same facilities. When you order fish and/or coral from Diverâ€™s Den and Live Aquaria you will only be charged one shipping charge. Our Live Item shipping charges for an order up to $224.99 is $34.99 and when placing an order for $225.00 and up the shipping cost is $39.99. All of our Live Specimens are shipped One-Day Federal Express with high quality shipping materials. We are always here for you to place an order or answer any questions. Pat S. Technical Support Drs. Foster and Smith

11/10/2006, 09:33 PM	#23
MimicTang Moved On Join Date: Aug 2006 Location: Hartford CT Posts: 1,534	And they pack it REALLLL good.

11/11/2006, 04:00 PM	#24
synrg Registered Member Join Date: Nov 2006 Location: Orlando, FL Posts: 70	Text messages for new arrivals would work better than email.

11/11/2006, 04:53 PM	#25
fishgeeks04 Registered Member Join Date: Mar 2004 Location: Rhinelander,WI Posts: 11	Synrg, Thank you for your suggestions and feedback. We are continually looking for ways to improve our website and we do encourage recommendations from our customers. We do have plans in the works to have an email notification system in place so that our customers can sign up to be notified when the new species are added to the site. Luci Z. Technical Support Drs. Foster and Smith