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With the advent of the internet and a computer connected to it in most homes these days LFS owners who consistently give poor advice will find that their margin of profit would be much higher if they actually gave educated advice rather then discouraging their customers to the point they take their business elsewhere.
I'm sure if capn's supplier had been so kind as to say "Yeah, that Kalk stuff works just as good as any other additive, it can be messy and you need to be careful getting the right dose", he'd of bought some that day
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