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Unread 06/16/2021, 09:30 PM   #3
Diver & Reef Aquarium Nut
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Join Date: May 2012
Location: Sierra Vista, AZ
Posts: 1,127
I have received the replacement pump head 12 days after placing the order (fulfilled stateside). Please, don't get me wrong, I love the pump and almost worth the $1350 it cost, but if you need to rely on a company to quickly stand by their product to include promptly providing replacement parts, I would take pause with Royal Exclusiv. Never had this issue with Little Giant, Iwaki, Danner, or even CoralVue. I guess it just goes to show that even perceived quality products from Germany fail and when they do, you are at the mercy of the company to promptly stand behind their product through warranty or parts availability. Your mileage may very, hopefully better than mine. Another reason we dumped our Volkswagen CC VR6 not long after the warranty expired (stuff started failing quickly). I'm sure there are excuses for this, but as the saying goes, excuses are like A holes, we all have them and they all stink. Curious to see if another one is provided.

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