Updating firmware problems please help

[zero26]

I am trying to update my firmware, I have my PC hooked directly into my apex via ethernet cord. It gets as far as putting apex in bootloader mode and then it waits for apex to connect and times out over and over.

[RussM]

Reboot the PC in "Safe Mode with Networking" (Visit http://www.computerhope.com/issues/chsafe.htm for how-tos for various versions of Windows), then try again.

[aquamanic]

did you specifically configure your PC for a direct connection to the Apex or did you just plug it in?

[zero26]

It worked in safe mode with networking, and yes it didn't work by just plugging it in. I had to go over my network to update. Thanks guys!!

[RussM]

:bounce3:... glad to hear it. There was probably a firewall and/or Internet security software getting in the way. The other possiblity when you tried it with Windows running normally is that there was a Windows permissions issue with some of the background activities done by the firmware updater (especially if it is Windows Vista). Using Safe Mode is IMO the fastest/easiest way to work around either barrier.

In your original post, you said that the firmware updater was able to put the Apex in bootloader mode - which means that it was able to communicate to some extent, so I just assumed that you'd already figured out that you needed to assign a static IP address to the notebook's Ethernet interface.