FULL Apex Amp Calibration?

[staplesofficewr]

Does anyone know how to do the "FULL" calibration?

I already know how to do the zero calibration, but that didn't seem to help. I need to know how to apply a load to the apex, then calibrate the high end....basically spanning the circuit. I am using a kilowatt to verify the power consumption. I should be reading .8 amps, and it reads zero.

thanks,

[tdb320reef]

Does anyone know how to do the "FULL" calibration?

I already know how to do the zero calibration, but that didn't seem to help. I need to know how to apply a load to the apex, then calibrate the high end....basically spanning the circuit. I am using a kilowatt to verify the power consumption. I should be reading .8 amps, and it reads zero.

thanks,

When It happened to me with a brand new eb8 I called and they had to telnet in to do something. Just make sure you back everything up as you never know what is changed.

[staplesofficewr]

When It happened to me with a brand new eb8 I called and they had to telnet in to do something. Just make sure you back everything up as you never know what is changed.

I wonder why this knowledge isn't available. We can telnet. I cant imagine the procedure is too difficult. What could get messed up?

[staplesofficewr]

Maybe Neptune will make a recommendation today?

[Baiggann]

It's not difficult. It's explained in the comprehensive users guide.

Had one register 0 also. They telneted in and found the EB4 was bad. Sent it in and got it repaired.

[aleithol]

Maybe Neptune will make a recommendation today?

My perception is Neptune does not consistently monitor or typically respond to this user forum. I suggest you take a look at the CRM as was suggested, or contact Neptune Support directly (http://www.neptunesystems.com/support/contact-support/) for M-F reply.

While it's all subjective opinion, IMHO, I believe most telnet processes are too complex and potentially hazardous for the majority of users should "zapping" (changing) of your Apex or another module be required. Similarly, if an unsuspecting user followed documentation for a different level of firmware than what they really have on their device, or made changes to the wrong memory locations on their device via telnet, they could easily end up with a brick or other oddball problems no one could really troubleshoot. A few users may be able to handle it, but Neptune is willing to do the work when required if one contacts Support directly. Try the link I provided above.

[staplesofficewr]

It's not difficult. It's explained in the comprehensive users guide.

Had one register 0 also. They telneted in and found the EB4 was bad. Sent it in and got it repaired.

They tell you how to calibrate the zero point, not the span. Mine read zero with nothing on, but only read .6 when there is really a 1.5amp load.

How much did they charge to fix a bad current reading?

[staplesofficewr]

My perception is Neptune does not consistently monitor or typically respond to this user forum. I suggest you take a look at the CRM as was suggested, or contact Neptune Support directly (http://www.neptunesystems.com/support/contact-support/) for M-F reply.

While it's all subjective opinion, IMHO, I believe most telnet processes are too complex and potentially hazardous for the majority of users should "zapping" (changing) of your Apex or another module be required. Similarly, if an unsuspecting user followed documentation for a different level of firmware than what they really have on their device, or made changes to the wrong memory locations on their device via telnet, they could easily end up with a brick or other oddball problems no one could really troubleshoot. A few users may be able to handle it, but Neptune is willing to do the work when required if one contacts Support directly. Try the link I provided above.

Will do. Ill report back any results. Thanks for your input.

[Baiggann]

Gotcha. Mine had lights, & 2 power heads plugged in and running and still read 0. Call CS their very helpful.

[MitchReef]

Actually if you email it is much easier to set up a remote access session. Over the phone they just generally give information and recommendations but if you give them the courtesy of setting an appointment they can pop in and fix about anything that doesn't require solder!

I've done it twice now, in about a year.

[staplesofficewr]

Will they telnet in when Im on the phone is I set it up? How else would they know my current....current

[kurt_n]

They can... you just need to get a hold of them and set up a mutual time. I had an issue once when I was talking with Paul on the phone while he was digging around in the dark corners of my Apex via telnet while I was also logged in and sitting next to my tank. You just need to open up a telnet port to them, assuming it's blocked to outside access. They can talk you through doing that on the phone if you're not familiar with it.

[aleithol]

I agree an initial email is best, and they can suggest a call as required. I did this just earlier this week. Simple and secure. They will set up a mutual time and provide the link to an application that you temporarily install on your PC or Mac that generates a unique one-time customer number and password each time you start it. When they call, you verbally provide them that info and they can then take control of your PC or Mac while you watch what they are doing. Have your Apex username and password also ready. In my experience, they then telnet into your Apex, and can work their magic from there as need be, or look into your network setting or whatever is needed -- a whole lot faster than trying to talk a customer through it step-by-step. When the call is over, the app looses connection, and they can't get back in... You could further change your Apex password I suppose of that was of concern, but I didn't worry with that as I trust their integrity. A very simple process, and I couldn't be happier with how they handled it.

[staplesofficewr]

what about timing? I purchased this about 4 years ago... In your experience(s) has this been an issue? Will there be a cost associated with a remote desktop connection troubleshooting session?

thanks guys

[aleithol]

My suggestion is it costs nothing for you to send an email to Neptune Support and ask. They are a good bunch of folks that tend to go the extra mile from my own experience and from what I've picked up about them for quite a while reading probably hundreds of threads, but realistically, they are also here to make a buck at the end of the day like most of us and I doubt their business model can be sustained giving away free life-long warranty support if you get my drift. Shoot off a sympathetic email (vs a demanding one given your EB is out of warranty by 3 years) and you'll have an answer the first part of the week. I'm optimistic they'll at least give it a college try to assist a good customer if it's possible for them to reasonably accomplish. Good luck.

[staplesofficewr]

thanks Bert

[kurt_n]

what about timing? I purchased this about 4 years ago... In your experience(s) has this been an issue? Will there be a cost associated with a remote desktop connection troubleshooting session?

thanks guys

Mine is about the same age as yours. I emailed them regarding some strange pH readings, we set up a time for a call back. They called back and we discussed the issue I was having. Obviously, it was out of warranty. No talk of money was involved... it was just one troubleshooter talking to another.

Turned out I needed to send it in for repair. They said they'd get back to me about a cost to repair once they saw the unit. Ended up they did it for free.

In my case, I needed a component replaced on the PCB. In your case, it sounds like they just need to telnet in and reset a certain parameter that we (normal people) can't access. When they were troubleshooting mine via telnet, it was obvious they were seeing all sorts of values (raw mV, etc) that us users couldn't see, but they could and it made sense.

As Bert mentions, it doesn't cost anything to ask the question.