Why is my Email alarm on?

brooke71 · 11/04/2012, 10:47 AM

Hi,
I can't figure out what is wrong with the statement below. My alarm is on and I can't seem to shut it off, is my PH statement wrong or my power failure?

Set OFF
If Temp > 82.0 Then ON
If Temp < 75.0 Then ON
If pH > 08.50 Then ON
If pH < 07.90 Then ON
If Power EnergyBar1 Off 000 Then ON
If Power EnergyBar2 Off 000 Then ON
If Power Apex Off 000 Then ON

Many thanks in advance.

kenargo · 11/04/2012, 11:08 AM

If you check the email you receive it will tell you the statement that triggered the alarm.

aquamanic · 11/04/2012, 11:21 AM

Make sure your email alarm outlet is set to AUTO and not MANUAL ON.

brooke71 · 11/04/2012, 02:18 PM

Actually my email is not working either. So though the alert is on I am not getting anything. I got one when I first setup my email and it hasn't worked since...which I did not realize until now!
It appears everything is setup but when I check the box to test nothing happens. I don't know how to telnet into my controller either so I can't look at that.

And it is set to AUTO. Thanks.

Help is greatly appreciated.

aquamanic · 11/04/2012, 02:51 PM

Read the instructions in the Reference Manual that's stickied for how to use telnet. You need to do that in order to get the debug results. ONce you do, post them here along with screen shots of your network settings page including the email settings.

brooke71 · 11/04/2012, 04:02 PM

Thanks for helping me...I was able to get some text but could not copy everything...anyway here is what I was able to get. It appears to say something about my account settings...what's that all about? The attached file is a screenshot of my Apex settings for the Email.

SMTP: mailhost <--
SMTP: EHLO neptunesys.com
SMTP: mailhost --> 250-mail.gmx.com GMX Mailservices
SMTP: mailhost --> 250-8BITMIME
SMTP: mailhost --> 250-ENHANCEDSTATUSCODES
SMTP: mailhost --> 250-SIZE
SMTP: mailhost --> 250-AUTH=LOGIN PLAIN
SMTP: mailhost --> 250-AUTH LOGIN PLAIN
SMTP: mailhost --> 250 STARTTLS
SMTP: mailhost <--
SMTP: auth login
SMTP: mailhost --> 334 VXNlcm5hbWU6
SMTP: mailhost <--
SMTP: YnJvb2tlNzFAZ214LmNvbQ==
SMTP: mailhost --> 334 UGFzc3dvcmQ6
SMTP: password A
SMTP: mailhost <--
SMTP: NzFiaWd0cnVjazcx
SMTP: mailhost --> 235 2.7.0 Go ahead {mp-eu002}
SMTP: password B
SMTP: Mail From A
SMTP: mailhost <--
SMTP: MAIL FROM:
SMTP: mailhost --> 550 5.7.0 Sender address does not belong to logged in user {m
p-eu002}
SMTP: error reply: 550 5.7.0 Sender address does not belong to logged in user {m
p-eu002}

SMTP: mailhost <--
SMTP: EHLO neptunesys.com
SMTP: mailhost --> 250-mail.gmx.com GMX Mailservices
SMTP: mailhost --> 250-8BITMIME
SMTP: mailhost --> 250-ENHANCEDSTATUSCODES
SMTP: mailhost --> 250-SIZE
SMTP: mailhost --> 250-AUTH=LOGIN PLAIN
SMTP: mailhost --> 250-AUTH LOGIN PLAIN
SMTP: mailhost --> 250 STARTTLS
SMTP: mailhost <--
SMTP: auth login
SMTP: mailhost --> 334 VXNlcm5hbWU6
SMTP: mailhost <--
SMTP: YnJvb2tlNzFAZ214LmNvbQ==
SMTP: mailhost --> 334 UGFzc3dvcmQ6
SMTP: password A
SMTP: mailhost <--
SMTP: NzFiaWd0cnVjazcx
SMTP: mailhost --> 235 2.7.0 Go ahead {mp-eu002}
SMTP: password B
SMTP: Mail From A
SMTP: mailhost <--
SMTP: MAIL FROM:
SMTP: mailhost --> 550 5.7.0 Sender address does not belong to logged in user {m
p-eu002}
SMTP: error reply: 550 5.7.0 Sender address does not belong to logged in user {m
p-eu002}

Thanks very much for helping me with this aggravating issue!!!

aquamanic · 11/04/2012, 05:25 PM

Look at the last couple lines of the debug log. There's your problem. It looks like you're using your gmail account credentials to log into gmx. That's not going to work!

In the 'from' address, use your gmx email ID. You can leave the 'to' with your gmail and the 'alt' can keep your phone number.

brooke71 · 11/04/2012, 06:07 PM

Thanks Aquamanic but I do have my GMX address in the from, not sure if you looked at the thumbnail but that is what I have setup. Can you see anything else it could be?
When I looked at the Telnet results I thought it looked like there could be a problem with the username but my setup looked right.

Any help is GREATLY appreciated!

Thank you in advance,
Brooke

aquamanic · 11/04/2012, 06:10 PM

No, the from address has '@gmail.com'.

brooke71 · 11/04/2012, 09:46 PM

I see, yes I have changed that but it still does not work. Any more ideas?

Thanks!

RussM · 11/04/2012, 10:01 PM

Post the output of the telnet email diagnostics, and screen shot of the Apex network settings please

11/04/2012, 10:47 AM	#1
brooke71 Registered Member Join Date: Jul 2012 Location: Upland, CA Posts: 70	Why is my Email alarm on? Hi, I can't figure out what is wrong with the statement below. My alarm is on and I can't seem to shut it off, is my PH statement wrong or my power failure? Set OFF If Temp > 82.0 Then ON If Temp < 75.0 Then ON If pH > 08.50 Then ON If pH < 07.90 Then ON If Power EnergyBar1 Off 000 Then ON If Power EnergyBar2 Off 000 Then ON If Power Apex Off 000 Then ON Many thanks in advance.

11/04/2012, 11:08 AM	#2
kenargo Premium Member Join Date: Jan 2007 Location: Redmond, WA Posts: 8,151	If you check the email you receive it will tell you the statement that triggered the alarm. __________________ Click on my name to visit my homepage and access a collection of AquaController and Apex software, tips, trick and other Q&A including a link to the 'unofficial Apex new users guide' with loads of helpful information and don't forget to put a pin in my location map. Current Tank Info: 225G, BK 300 Deluxe, Deltec PF601, Precision Marine Kalkreactor, 2-LMIII+6 pumps, SpectraPure UHE, Apex, LunarSim, Tunze 6305s. Mixed reef, clam, fish, etc.

11/04/2012, 11:21 AM	#3
aquamanic WHO DAT?? Join Date: Sep 2009 Location: Baton Rouge, LA Posts: 5,709	Make sure your email alarm outlet is set to AUTO and not MANUAL ON. __________________ I don't work for Neptune. Please put all questions into forum posts and not PM's. Visit the Neptune Community Forums for the latest Neptune updates - forum.neptunesystems.com

11/04/2012, 02:18 PM	#4
brooke71 Registered Member Join Date: Jul 2012 Location: Upland, CA Posts: 70	No Email period Actually my email is not working either. So though the alert is on I am not getting anything. I got one when I first setup my email and it hasn't worked since...which I did not realize until now! It appears everything is setup but when I check the box to test nothing happens. I don't know how to telnet into my controller either so I can't look at that. And it is set to AUTO. Thanks. Help is greatly appreciated.

11/04/2012, 02:51 PM	#5
aquamanic WHO DAT?? Join Date: Sep 2009 Location: Baton Rouge, LA Posts: 5,709	Read the instructions in the Reference Manual that's stickied for how to use telnet. You need to do that in order to get the debug results. ONce you do, post them here along with screen shots of your network settings page including the email settings. __________________ I don't work for Neptune. Please put all questions into forum posts and not PM's. Visit the Neptune Community Forums for the latest Neptune updates - forum.neptunesystems.com

11/04/2012, 05:25 PM	#7
aquamanic WHO DAT?? Join Date: Sep 2009 Location: Baton Rouge, LA Posts: 5,709	Look at the last couple lines of the debug log. There's your problem. It looks like you're using your gmail account credentials to log into gmx. That's not going to work! In the 'from' address, use your gmx email ID. You can leave the 'to' with your gmail and the 'alt' can keep your phone number. __________________ I don't work for Neptune. Please put all questions into forum posts and not PM's. Visit the Neptune Community Forums for the latest Neptune updates - forum.neptunesystems.com

11/04/2012, 06:07 PM	#8
brooke71 Registered Member Join Date: Jul 2012 Location: Upland, CA Posts: 70	Still not working Thanks Aquamanic but I do have my GMX address in the from, not sure if you looked at the thumbnail but that is what I have setup. Can you see anything else it could be? When I looked at the Telnet results I thought it looked like there could be a problem with the username but my setup looked right. Any help is GREATLY appreciated! Thank you in advance, Brooke

11/04/2012, 06:10 PM	#9
aquamanic WHO DAT?? Join Date: Sep 2009 Location: Baton Rouge, LA Posts: 5,709	No, the from address has '@gmail.com'. __________________ I don't work for Neptune. Please put all questions into forum posts and not PM's. Visit the Neptune Community Forums for the latest Neptune updates - forum.neptunesystems.com

11/04/2012, 09:46 PM	#10
brooke71 Registered Member Join Date: Jul 2012 Location: Upland, CA Posts: 70	From address changed but no help I see, yes I have changed that but it still does not work. Any more ideas? Thanks!

11/04/2012, 10:01 PM	#11
RussM Registered Member Join Date: Jan 2007 Location: El Cajon, CA Posts: 7,818	Post the output of the telnet email diagnostics, and screen shot of the Apex network settings please